Customer

Best Telecom Enterprise Customer Management Tips

The spectrum of security risks and conceivable attack vectors affecting loT devices is diverse, with varying degrees of probability and concerns. Focusing exclusively upon home-use scenarios, it is unlikely that hackers will want to attack and gain access to a smart TV or automation lighting control without purpose. However, a number of other scenarios are likely to raise real caution in telecom customer experience.

tie-690084_640Furthermore, lack of encryption has even extended to the storing of Wi-Fi credentials, which, if captured, provides an important stepping stone to compromising all devices on a network. When referenced to home use, this potentially creates significant implications for corporations due to the large number of users that are enabled with remote access to corporate systems from their home networks and devices. Despite acute awareness of potential risks, corporations are unable to completely mitigate the situation for a number of reasons. Many home users are ill-equipped to ensure security across all layers of the Internet Protocol Suite for devices on their home networks. And similar to what occurs with many Bring Your Own Devices (BYOD) situations, users are often highly resistant to allowing corporate governance and policies to fully apply to their personal devices. The problem is compounded by the sporadic industry focus towards ensuring strong security measures are in-built into IoT solutions.

Firstly, many IoT devices are produced by hardware manufacturers who may have limited experience and knowledge in ensuring security of the upper layers of the Internet Protocol Suite. Secondly, incorporating defense-in-depth solutions adds additional costs to the manufacture of any device – i.e. through increased costs of development to better design and test secure telecom enterprise customer management; or building more powerful devices to better support security functions such as encryption; as well as providing ongoing patching and maintenance services to respond to new security threats.